Emergency/Maintenance Issues

EMERGENCY / MAINTENANCE

ISSUES

Emergency / Maintenance Issues

If you are experiencing a fire or police emergency, please call 911 immediately!

Flooding or other water related emergency

For flooding water, search for the water shut off that specific appliance or fixture and shut off the water supply immediately. It may be necessary to locate the main water shut off and shut the water off to the entire house to effectively stop the flooding. This can usually be found on the sidewalk in front of the house and covered by a metal cover that says “Water” on it. Under cover you can turn the valve off to shut off water to the house. Many times there are 2 valves and either one can be turned off. Once water is shut off use towels or other items to soak up as much water as you can. If needed, pull back the corner of the carpet that is wet and use fan to start the drying process. As soon as these steps are complete, please notify us with a repair request so that we may take additional steps as necessary. You can often get assistance handling these type of emergencies by contacting the city water department for which you get service and they will help you shut off the water.

Before shutting off the main water supply, always fill the bathtub half full of water, or fill a couple of buckets of water. This will provide you an emergency supply of water until the repair is made.

A/C or Heat Failure

We know how important A/C is. We will do whatever we can to facilitate a repair as soon as possible. However, there is nothing we can do if your A/C or heat fails in the middle of the night. Please report your repair request as soon as possible to us and we will make your repair a priority.